MyTT Logo

Customer Support

How can we assist you? Contact us for help with our services, resources, or any inquiries you may have.

Get in Touch

Choose the best way to reach us based on your needs

Phone Support

Immediate assistance during business hours

+1 (868) 612-9700

Immediate

Live Chat

Real-time assistance with our support team

< 5 min

Email Support

Detailed assistance via email

support@ird.gov.tt

Within 24 hours

Visit Our Offices

Walk-in service at 4 locations

Mon-Fri 8AM-4PM
Submit a Support Request

Fill out the form below and we'll get back to you promptly

Before submitting, please:

  • • Check our FAQ section for quick answers
  • • Include relevant account numbers or reference IDs
  • • Describe steps you've already tried
  • • Attach screenshots if reporting technical issues
Frequently Asked Questions

Find quick answers to common questions

When is the income tax filing deadline?

Individual income tax returns are due by March 31st each year. Company returns are also due by March 31st for the previous tax year.

What documents do I need to file my taxes?

You'll need your employment income statements, bank statements, receipts for deductible expenses, and any other relevant financial documents.

Can I file my taxes online?

Yes, you can file your income tax returns online through our secure e-filing system using your Digital ID credentials.

What happens if I file my taxes late?

Late filing penalties start at 5% of the tax owed and increase over time. It's important to file on time to avoid additional charges.

Office Hours & Response Times

Phone Support

Monday - Friday: 8:00 AM - 4:00 PM

Saturday: 8:00 AM - 12:00 PM

Immediate

Live Chat

Monday - Friday: 8:00 AM - 6:00 PM

< 5 minutes

Email Support

24/7 submission

Within 24 hours

Walk-in Service

Monday - Friday: 8:00 AM - 4:00 PM

Immediate
Additional Resources

Video Tutorials

25+ step-by-step guides

User Guides

15+ comprehensive instructions

Downloadable Forms

50+ tax forms & documents

System Status

Real-time service availability

Contact Information

General Inquiries

+1 (868) 612-9700

Technical Support

+1 (868) 612-9701

Email Support

support@ird.gov.tt

Main Office

Level 1, Inland Revenue Division
Port of Spain, Trinidad